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Cancellations, returns & refunds

 

 


Cancellations, returns & refunds

Under the Distance Selling Regulations (European & Swedish law) you can return your order at any time within 14 days, beginning on the day after you receive the goods. You must retain and take reasonable care of the products you want to return. The goods must be sent back to our warehouse in good condition, in their original box with all tags, including any Kashmini hangtags, attached and well packaged.

How to return an item / European & International Returns
Please follow the instructions on the return form included in your package. If you lost it, please e-mail us! You must return your items to the address below within 14 days from the day you received your package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. Refunds will be processed within approximately 14 working days after we receive your return.

If you want to change your product to another color or size you have to make a return and place a new order.
Instructions on the return form included in your package.
Complete the form and fill in your: Full Name, Item Name, Size, Reason code for exchange.
Securely pack your item(s) using the original package.
If you ordered from outside of Sweden you have to send it back by regular post / air mail to:

RETURN: Kashmini c /o Dreamlogistics Box 195 566 24 Habo SWEDEN