• Fast deliverys ♡ Personal service ♡ 100% cashmere ♡ Design by @andreanorrman
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We are here to help you!

 

Please email us at customersupport@kashmini.se or fill in the form below.

Below you will find the most frequently asked questions we are asked. You are welcome to e-mail us if you cannot find the answer to your question.  

1. Returns
Under the Distance Selling Regulations you can return your order at any time within 14 days. The goods must be sent back to our warehouse in good condition (unworn and unwashed), in their original state with all tags, including any hangtags, attached and well packaged. Refunds will be processed within approximately 5 to 10 working days after we receive your return. For more information how to return, please click here!

2. Do you ship to my country?
Delivery time? Shipping costs? We ship worldwide except Russia. Delivery time to European countries takes about 2-3 working days, while International delivery (to countries outside of Europe) takes about 2-3 working days. Shipping costs to European countries are 8.95 EUR while shipping costs to countries outside of Europe (International shipping) are 9.95 EUR. Orders are not shipped on the weekends or holidays.

3. Will i have to pay International taxes & duties?
If you live in a country which is part of the European Union you do not have to pay for taxes & duties. If you live outside of Europe (for example the Norway, Canada, Australia etc.), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Kashmini cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance (Outside of Europe).

4. I didn't recive a order confirmation?
As soon as you place your order, you will receive an e-mail confirmation to the e-mail address you entered on your order. If for some reason, you did not receive an e-mail, please check your spam folder or contact us at customersupport@kashmini.se

  

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